The CRM Technical consultant will act as a technical SME and system administrator for the internal CRM system. The individual will be responsible for development and maintenance of the internal Microsoft Dynamics 365 CRM platform and the ideal candidate will have sound knowledge in Dynamics CRM entities, workflows, configurations, customization development, integration development, reporting, dashboards, web resources, CRM solution file management, security model and UI development. Additional areas of responsibility may include project management, and support service management. The candidate must be detail-oriented and have the ability to manage and prioritize multiple demands from a large user base. The candidate should have deep knowledge of Dynamics 365 CRM in all technical and functional areas and strong BI skills. Essential Duties & Responsibilities Leading or participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system Architecting the CRM system, related customizations and reports to model the business’s organizational process Advising business users on best practices for CRM, development or integration processes Balance business users requests and requirements with technical constraints Writing technical specifications for planned work Mocking up specifications for our overseas Live Services team, and facilitating the completion, testing and deployment of development projects Installing and maintaining versions of 3rd party products such as Click Dimensions, Linked In and Inside View Building and configuring CRM forms, views, dashboards and workflows Developing SSRS reports using Microsoft SQL and FetchXML Working closely with BI project teams or other resources for completion of projects related to the CRM system Working with internal support members to resolve technical issues with servers, ETL packages, SQL, SSRS and other related technologies to the internal CRM system Maintain code repository, VSTS backlog and source control Effectively utilize SDK and 3rd party tools such as XRMToolbox for administration of CRM system Regularly communicating with the Business Systems Manager and business users on the status of issues and projects Coordinate with Business Systems Manager to ensure overall business solution is positioned and implemented in line with global architecture and roadmap Estimating the completion of tasks and managing resource time Ensuring consistent release management, change management and project approval processes Support of the application including fixing application issues
UI Development, SSRS, Technical Specifications, Integration Development, SQL, Microsoft SQL, FetchXML, BI Project, ETL, VSTS
Information Technology
Intermediate (6-10 years)
Mississauga, ON, Canada
The Senior Software Developers (Salesforce) will translate technical systems specifications into working, tested applications. They will develop, test, support and maintain components of existing solutions. This includes, technical analysis, preparation of detailed programming specifications, program design, writing and/or generating code, conducting unit test, modifying the underlying components to conform/align with upgrades and patches and business requirement changes, as well as specialized support for the overall solution. These resources will provide software expertise in various computing platforms, operating systems, database technology, communication protocols, middleware, and gateways. Description NOTE Assignment Type: This position is currently listed as "Hybrid" and consultants will be required to work onsite at the work location 3 days a week and 2 days from home. Responsibilities: Required to translate technical systems specifications into working, tested applications. This includes: developing detailed programming specifications writing and/or generating code compiling data-driven programs, maintaining, and conducting unit tests Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations General Skills: · Experience in programming and analysis; specialized software package support at the specified experience level Ability to collaborate with IT Professionals throughout the Software Development Life Cycle. Experience in structured methodologies for the development, design, implementation, and maintenance of applications Experience in design, code, test, debug, and document applications Experience in the use of object and/or third generation language development tools Experience in one or more programming languages Experience in application design, latest design patters, deployment, and troubleshooting Experience with relational and hierarchical database technologies Experience in the use of information retrieval packages using query languages Experience with one or more communications protocols Experience in structured methodologies for the design, development, implementation, and maintenance of applications Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills A team player with a track record for meeting deadlines Desirable Skills: Knowledge and experience with programming Internet-ready applications Knowledge and experience in rapid application development (RAD) methodologies Knowledge and understanding of Information Management principles, concepts, policies and practices Experience with middleware and gateways Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging Ability to provide post-implementation support and resolve any post-implementation technical issues Experience conducting design walkthrough sessions with project team Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards Ability to provide user and system documentation as required Skills Experience and Skill Set Requirements Technical Expertise and Guidance ·10+ years experience with Solutions development ·Experience with the privacy and security requirements or software development in a health context, or equivalent ·Demonstrated knowledge of leading technical design, security and recovery procedures for application development ·Experience with relational and hierarchical database technologies ·Demonstrated understanding and experience with the use of information retrieval packages using query languages ·Experience in producing reports and conducting unit testing and application integration testing ·Experience with one or more communications protocols Development Skills Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components Experience on Integration: Salesforce with Internal Applications Should have clear understanding on Security settings, governor limits, platform limitations Experience with Data migration Experience in Creating Reports and Dashboards Experience in using source control tolls (Git Lab), creating branches, pull request Good experience in implementing Continuous Integration/Continuous Delivery (CI/CD) preferably worked in Salesforce implementation project Should be comfortable working in Agile – epics, user stories, features, story points, etc. Familiar with any offline solution: E.g., pulsar Knowledge on MuleSoft is a plus Knowledge on Experience/Community Cloud is a plus Management and Communication Skills · Strong verbal and written communication skills · Strong interpersonal and negotiation skills · Strong consulting skills to engage with all stakeholders · Demonstrated experience monitoring progress, resolving problems and reporting regularly to business and I&IT management decision-makers · Demonstrated experience developing and/or supporting the development of training and communication materials in support of large system implementations · Demonstrated team player with a track record for meeting deadlines Analytical and Problem-Solving Skills · Excellent analytical, problem-solving, and decision-making skills · Proven and demonstrable troubleshooting and analytical experience · Demonstrated experience in analyzing and resolving any problems, issues, or concerns with systems applications, hardware, software, or telecommunications · Experience with providing application fixes to support the user acceptance testing and deployment activities · A motivated, flexible, detail-oriented, and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines · Testing and deployment activities. Must-haves: Experience with Vlocity platform capabilities, including Flex Cards, Data Raptors, Integration Procedures, Calculation Matrices and Procedures, Omni Scripts, Vlocity Data Model, and Salesforce.com Lightning Web Components Experience on Integration: Salesforce with Internal Applications Good experience in implementing Continuous Integration/Continuous Delivery (CI/CD) preferably worked in Salesforce implementation project Experience in Configure the Salesforce.com application based on the business requirements Apply best practices and experience to build Salesforce.com applications. Research Salesforce.com capabilities as needed to suit business requirements, and provide gap analysis Nice to have: Experience with AODA
salesforce, Git, user acceptance testing, Unit testing, continuous integration and continuous delivery (CI/CD), communication, Software development, troubleshooting, SDLC
Information Technology
Experience Not Provided
Toronto, ON, Canada